Lesson 92 Quiz: Where Businesses Can Use AI

Question 1

Which business activity is a suitable example of AI assistance in customer service?

Summarizing conversations and suggesting response drafts Automatically approving every customer refund Removing all human review from customer complaints Replacing the company customer service policy

Question 2

Which is an appropriate use of AI for a sales team?

Preparing meeting briefs and summarizing sales calls Inventing product availability when information is missing Making binding contractual commitments without approval Presenting unverified claims as confirmed facts

Question 3

What is a good example of AI use in knowledge management?

Helping employees retrieve information from approved internal knowledge Deleting organizational documents that appear outdated Replacing the need to maintain source information Allowing employees to access every restricted document

Question 4

Which factor is most important when deciding whether a business activity is a promising AI opportunity?

Clear business value combined with suitable data and manageable risk The number of competing AI tools available How impressive the technology demonstration looks Whether every department can use the same AI workflow

Question 5

Why might a business choose a conventional software solution instead of AI for a particular problem?

A simpler technology may solve the problem more reliably AI is required for every modern business process Conventional software cannot support business workflows AI should always be selected when automation is possible